You might also check your connected services by navigating in your client to File –> Account. If you sign out, be sure to sign in again. In theory, it would use the account with the highest credentials to attempt to open your document. I’ve had both good and bad outcomes from this third option, but it’s worth a try. The third option here is to add another account, which may just add another address to your current login (3rd star). You may also have other accounts already “saved” you can click on (2nd star) to switch to. “Sign Out” is typically a good first step to ensure a clean start (1st star). 
Click on your account name in the upper right of your Microsoft Office client application:. And if it does, it may only open as read-only and your changes will only be saved locally. If the permissions differ between different accounts, Word/Excel will not open the document from browser in the client. Your issue could likely lie within this confused sphere of credentials.Ĭheck to make sure your Office account (in client) matches the account you’re using in SharePoint to open the document. Demo accounts, personal, professional, etc. If you’re like me, you sign in to SharePoint, your computer or tablet and Office applications sometimes all with different accounts. If anyone else has run into this and would like to offer their experience, please do so in the comments.įix #1: Check Your Credentials Used in the Client I have a couple fixes, though the second is less ideal. Hopefully this is a simple fix for you, but as it’s become clear to me a number of times with this issue it can be quite complicated. If this is your situation, it could well be the cause. Sometimes because of broken (not inherited) permissions, or partial access to a site, users are able to edit in browser, but not in the client. If that’s the case, it’s likely permissions-related. You might first check the user’s specific permissions in SharePoint. In other cases, the document may open, but as read-only. This is likely an account conflict in syncing or accessing. The issue I’m discussing here is when a user tries to edit a document from SharePoint using the client (not Edit in Browser) the client opens to a blank, gray background (no document) or doesn’t open at all. 
Editing in browser is typically a safe route but it doesn’t give you full functionality like the clients will. Edit in Word (or Excel) or Edit in Browser.
When working in Office 365 or SharePoint and you open a document for editing, you get two choices.
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