If the computer shuts down by just moving the screen, I would suggest this could be due to display cable. Press the Power button to turn on the computer. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. Remove the battery from the battery compartment. Remove the computer from any port replicator or docking station.ĭisconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. To perform a hard reset on a computer with a removable battery, use the following steps: Let’s start with performing a hard reset to release any excessive static/power that could have caused the issue: In the meantime, let's try these steps here: Have you tried to use a different compatible charger and check if it helps?ĭid this happen after a power surge or power outage?ĭoes the laptop turn on by moving the screen? What is the product number of your device? Use this link to find it: ĭoes the laptop shutdown right away if the charger is disconnected from the laptop? To provide you with an accurate solution, I'll need a few more details: Don't worry as I have a few suggestions which should help you resolve this issue. I understand you are having issues with the computer not booting properly. Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you.
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